Hello everyone! This is my first post on the forums despite being a Tessitura user for quite some time now :)
I wanted to put some feelers out to see what other organizations do with regard to will call. We're encountering much more significant will call lines, and we're trying to find a way to curb the issue. I've read several ideas on the matter ranging from charging an extra fee for will call vs. charging a smaller fee for PAH/mail.
Long story short - how do you handle will call? What's the best way to minimize wait and maximize efficiency? I'm open to any and all ideas and would love some feedback!
Thanks!
Molly Inglish
Indianapolis Symphony Orchestra
Manager of Patron Technology
317.231.6766
minglish@indianapolissymphony.org
We always remind people to arrive no later than ½ hour prior to curtain to avoid waiting on line, even to pick up their tickets before going to dinner, but they still come by with minutes to spare. At a previous venue once we had PAH the lines just about evaporated. You might want to charge for HABO but not for PAH or mail, and explain why. Also not allowing late seating til a break or even intermission, and advertising it, is a cruel but effective way to train an audience.
Good luck!
Ellen Holt
Box Office Manager
Celebrity Series of Boston
20 Park Plaza, Suite 1032
Boston, MA 02116
617-598-3224 (p)
617-598-3291 (f)
www.celebrityseries.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Molly Inglish Sent: Thursday, April 16, 2015 9:43 AM To: Ellen Holt Subject: [Tessitura Ticketing Forum] Will Call Procedures?
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