We built a split facility last year when we launched our inaugural film series here in Santa Barbara. The Orchestra and Balcony were GA, in a big block on one screen, and our Loge and Boxes were reserved. We built a standard best seating map, not checking the GA Ind box. However, we decided not to offer the use of SYOS for these events, especially since our Development team blocks off the majority of the Loge seats for Donors and Donor Prospects.
We didn’t have the resources to solve the ticket design issue and went with two separate price types, 1. Loge (Reserved); and 2. General Admission. The real trouble started when we added discount pricing, that doubled the number of price types we had to use since we had to create a version for both the RSVD and GA aspects (we up to 10 as of now).
After a little over a year, and a few new film series FOH and Development requested that we make the Loge/Box seats GA as well. We ran into issues where our donors didn’t want to sit in their assigned seats because they wanted to sit with friends and cohorts who had purchased at a later date. Which lead to even more price types, etc.
I’d be curious to see if you find a solution to the price type/ticket design issue!
Cheers! Short
Christopher Short
Ticketing Services Manager
Santa Barbara Center for the Performing Arts
cshort@granadasb.org
http://www.granadasb.org/
805.899.3000
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jesse Dillman Sent: Friday, April 10, 2015 9:58 AM To: Christopher Short Subject: [Tessitura Ticketing Forum] Facilities with reserved and GA sections
We are wanting to setup a map that would offer reserved seating in a main floor and loge sections, but then we would want to offer general admission tickets to a balcony section if possible. Our original thought was just to create a third screen on the map with a block section, the same way we would setup a GA house. However, we would only be able to use a single best seating map for said performance,and we wouldn't want to check off the GA Ind. box for it. I'm assuming this would create an issue if we wanted to sell the GA tickets online. Has anyone done this before? Do you know of any problems this might cause? How would TNEW handle it, if was wanted to sell the reserved on an SYOS but GA through the best seating section?
Our other concern is that we use different ticket designs for reserved seating as compared to GA. The reserved, of course, displays all seating info on the side of the ticket. The GA simply says General Admission in the seating section area of the ticket. The only way we could think of to sell 2 different ticket types for one performance is using different price types each associated to a different ticket design. Does anyone know of another way to use a single price type to display one ticket design when sold in a certain section and another design when sold in a different section?
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