We are wanting to setup a map that would offer reserved seating in a main floor and loge sections, but then we would want to offer general admission tickets to a balcony section if possible. Our original thought was just to create a third screen on the map with a block section, the same way we would setup a GA house. However, we would only be able to use a single best seating map for said performance,and we wouldn't want to check off the GA Ind. box for it. I'm assuming this would create an issue if we wanted to sell the GA tickets online. Has anyone done this before? Do you know of any problems this might cause? How would TNEW handle it, if was wanted to sell the reserved on an SYOS but GA through the best seating section?
Our other concern is that we use different ticket designs for reserved seating as compared to GA. The reserved, of course, displays all seating info on the side of the ticket. The GA simply says General Admission in the seating section area of the ticket. The only way we could think of to sell 2 different ticket types for one performance is using different price types each associated to a different ticket design. Does anyone know of another way to use a single price type to display one ticket design when sold in a certain section and another design when sold in a different section?
Hello Jesse,
Music gigs in our Main Space are split between general admission standing on level 1 and reserved seating on Level 2 and we've taken a very similar approach to Beth.
Our web developers have done some customisation on our booking path so, depending on which area you choose, your either taken to a SYOS screen or a GA Best Available one. And no GA indicator ticked in Tess.
With regard to tickets. We've done some customisations to the ticket design so that, if the row letter in Tessitura is U (for Unreserved), the ticket doesn't show either the row or seat number. This isn't done via masking but by using the custom ticket elements in ticket design.
Hope that helps
Grae
Hi,
We have a standing space both in our Arena and our Gallery for some of our concerts. We just have the screen for the Arena and Gallery set as a block of seats, whilst the rest of the Hall is laid out in the same way as a normal seated facility.
For our ticket design we mask the row and seat number for these area so it says Standing.
For the website our website developers wrote it so that it was possible with the SYOS map to pick the standing area, and then choose a number of seats you needed without having to leave the SYOS path. This should show you an example, if you choose the Gallery once you hit SYOS:
http://www.royalalberthall.com/tickets/default/2015-28-09-1930/42431.aspx
If you have any other questions, let me know!
Caryl