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Tickler Group

Fred Reissig
$organization

In the "Customer Service Issues" (section 2.D.8 page 15) documentation I followed the instructions on how to create a tickler group and assigned users from multiple security groups, in order to override tickler assignment constraints.  I want to be able to assign ticklers from one user in a security group to another user in a differenct security group.  After following these steps I removed my managerial rights to test to see if regular users, who are members of this newly created group can assign each other ticklers.  Sadly it does not work.

Please advise,

Fred Reissig

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  • $organization

    Hi Fred,

    Did you assign those users as "managers" of that group? If not you need to do that as well in the security module.

  • $organization in reply to Ryan Rowell

    Hi, Ryan,

     

    I made them “managers” of the Tickler group.  To be clear you are saying they need to be made managers of the security module, in which the tickler is created?

     

    Many thanks,

    Fred

     

    Frederick William Reissig

    Network Administrator / Accounts Payable Coordinator

    Metropolitan Opera Guild, Inc.

    70 Lincoln Center Plaza, 6th Floor

    New York, NY  10023

    212-769-7042

    http://www.metoperafamily.org/guild/

     

     

    From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Tuesday, October 13, 2009 7:57 PM
    To: Fred Reissig
    Subject: Re: [Tessitura Customer Service Forum] Tickler Group

     

    Hi Fred,

    Did you assign those users as "managers" of that group? If not you need to do that as well in the security module.

    From: Fred Reissig <bounce-fredreissig5356@tessituranetwork.com>
    Sent: 10/13/2009 3:46:46 PM

    In the "Customer Service Issues" (section 2.D.8 page 15) documentation I followed the instructions on how to create a tickler group and assigned users from multiple security groups, in order to override tickler assignment constraints.  I want to be able to assign ticklers from one user in a security group to another user in a differenct security group.  After following these steps I removed my managerial rights to test to see if regular users, who are members of this newly created group can assign each other ticklers.  Sadly it does not work.

    Please advise,

    Fred Reissig




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  • $organization in reply to Fred Reissig

    Nope, you've got it right with just making them managers of the tickler user group.

    So let's say I work for you in the box office but I'm not a manager of that security group. In my user name in the security module I would be part of the box office "group" and also the new tickler group (normally called "DO NOT LOG IN AS THIS" or something to that extent) and under "manager" I would only have the new tickler group assigned.

    I'm thinking the problem might be in the completed by date and warn days as mentioned before though.

    I'll send you some screenshots to compare.

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  • $organization in reply to Fred Reissig

    Nope, you've got it right with just making them managers of the tickler user group.

    So let's say I work for you in the box office but I'm not a manager of that security group. In my user name in the security module I would be part of the box office "group" and also the new tickler group (normally called "DO NOT LOG IN AS THIS" or something to that extent) and under "manager" I would only have the new tickler group assigned.

    I'm thinking the problem might be in the completed by date and warn days as mentioned before though.

    I'll send you some screenshots to compare.

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