Hi everyone,
I'm new to the forum, still pretty new to the role in fact, just 4 months now!
Since I started, NScan has been at the top of my to-fix list. We're using the Motorola MC65b for hardware with both Tessitura and print-at-home tickets. I've identified that we may have difficulties with our WiFi network and we're addressing that through capital investment but, even when the WiFi is up, the NScan system doesn't respond in a particularly timely manner when there are lots of tickets being scanned concurrently. Has anyone else found this? It can be fine with just one or two scanners but once we have 4 or 6 on the go it really slows down.
I've put a couple of suggestions in to the development team that we a) separate the database 'write' elements of the code to some separate procedure and b) ensure the stored procedure is able to be called by more than one process at a time as my diagnosis seems to suggest we're seeing queuing of requests which is leading to a considerable slowdown in processing.
So far they are still pondering these ideas so I wondered what the community's experience is please and if you have any suggestions for tweaks we could employ to speed things along?
Thanks everyone, look forward to hearing from you!
Kind regards,
Paul Thompson
IT Manager
Mayflower Theatre
Paul.Thompson@Mayflower.org.uk
Hi Paul,
I know it's been a while since you originally posted this - we've also had reports of this occurring when several tickets are scanned in succession. It may scan the first few tickets and register quickly on the scanner, but then slows down considerably and holds up customers at the entry point.
We can't seem to find any pattern with this occurring - it can happen on a quiet night when we have one show, or a busy night where there are shows on in multiple venues and up to 20 scanners being used.
The wi-fi has been looked at and additional access points placed to boost signal, so apparently the wi-fi should not be the cause. We run Nscan on a separate wi-fi network and we are using MC40s.
Just wondering if you ended up finding a solution to this?
Stefanie