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Unable to Delete a Price Layer

Joseph Yoga
$organization

I'm trying to delete a price layer from a performance. Whenever I try to delete it I get the following error message:

"controller_pricing_grid.deletelayer.18: A call to PricingController.DeleteLayer() failed."

I was wondering if anyone might now what the problem is.

Thank you.

Parents
  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Hi,

     

    We have experienced the same thing in Season Manager. I’ve tried all parameters, including performances that have never seen an order, a single performance. The error occurs every time. I’d be interested to hear other workarounds, but I have had to remove all but one price type, then add the template as a second layer, minus the single pricetype in Layer 1.

     

    Ray

     

    Turn on the science: Inspire learning. Inform policy. Improve lives.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, March 12, 2015 2:00 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] Unable to Delete a Price Layer

     

    Hello Joe-
    It may be that you'll need to expire the price map, as opposed to deleting it. If there are orders with the price map attached, you may be prevented from deleting it.
    That's my two cents.

    Hope you are well,

    Mark

    From: Joseph Yoga <bounce-josephyoga1583@tessituranetwork.com>
    Sent: 3/12/2015 2:31:21 PM

    I'm trying to delete a price layer from a performance. Whenever I try to delete it I get the following error message:

    "controller_pricing_grid.deletelayer.18: A call to PricingController.DeleteLayer() failed."

    I was wondering if anyone might now what the problem is.

    Thank you.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Hi,

     

    We have experienced the same thing in Season Manager. I’ve tried all parameters, including performances that have never seen an order, a single performance. The error occurs every time. I’d be interested to hear other workarounds, but I have had to remove all but one price type, then add the template as a second layer, minus the single pricetype in Layer 1.

     

    Ray

     

    Turn on the science: Inspire learning. Inform policy. Improve lives.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
    Sent: Thursday, March 12, 2015 2:00 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Ticketing Forum] Unable to Delete a Price Layer

     

    Hello Joe-
    It may be that you'll need to expire the price map, as opposed to deleting it. If there are orders with the price map attached, you may be prevented from deleting it.
    That's my two cents.

    Hope you are well,

    Mark

    From: Joseph Yoga <bounce-josephyoga1583@tessituranetwork.com>
    Sent: 3/12/2015 2:31:21 PM

    I'm trying to delete a price layer from a performance. Whenever I try to delete it I get the following error message:

    "controller_pricing_grid.deletelayer.18: A call to PricingController.DeleteLayer() failed."

    I was wondering if anyone might now what the problem is.

    Thank you.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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