Looking for QuickSale Enthusiasts!!!

Hi Allen,

We’re loving Quicksale here! Had it up and running for about 4 months.

We’re currently using 2 sales layouts- one for our Box Office (phone and email sales) and one for our Front of House (ticket desks at the entry points). Essentially they mostly have the same performances and packages listed, but in a different order and colour schemes, based on what they’re selling most of.

We use a button for each of our daily packages (using the Relative package option), have our General Admission (for that day) and public events (both for that day and future). As the majority of our sales are for General Admission and for our daily packages, this has made processing sales much more user-friendly for our Front of House team. They love the fact that there is no need to click the ‘best seat’ button, that it is so easy to see the availability of tickets and that it tells them how much change to give!

We do still currently (awaiting v12.5!) have the issue of having to flick back to the Order Details tab for applying discounts (frequent for us) and to fill in the visitor’s origin from a drop-down we have in the order custom data screen (every order). For the latter we get them into the habit of doing it at the beginning of the order.

Some further tips/hints:

-Defining the price types took us a bit of planning (we currently have 100 in use), as to the order in which they’d be ranked. We did a voting system with the team, so they could vote on what order they wanted them to appear (we have price types based on locals, nationals and internationals), and then the majority ruled. If you need to add another price type it is very annoying to have to go through and re-rank them all, so try and get them all in from the beginning!

-Our staff who had been working here for a long time (and had been desperate for Quicksale!) were actually the slowest to make the change across to getting in the habit of using it for every sale, whilst the newer staff, who had only been here a few months or weeks, quickly swapped over.

-Some staff will always prefer processing via the Order Details screen- our Box Office team in particular are so use to selling for advance dates, that they forget that they can use Quicksale for that day’s packages/availability.

-Setup of the buttons is super easy- we love that you can drag and drop them to move them around.

-We colour code the buttons to match the advertising colours of an event, to make it easier to find them and categorise them  (e.g. red buttons for war memorial events and yellow for events related to our current special exhibition).

Hope that helps a little!

Alison

Hi Allen,

We haven't implemented yet but we're excited about using Quicksale for upselling items such as restaurant packages, pre show talks and programmes (that are currently a little tricky to find unless you're super comfortable with Product Catalog searching), memberships (just the click of a button, huzzah!), phone donations and our general admission backstage tours.

We are a theatre so our staff will always want to be looking at a seating map for performances however for counter sales, we can have it set up to automatically have all of today's performances easily clickable (without the noise of tours/programmes/food that is in the calendar).

As I said, we haven't put it in front of the staff yet. I'll be interested to see whether phone room staff will take to it, given that they are so often in seating maps, but I'm hopeful the upselling aspects will be successful.

I'm finding some trickiness around it showing zones for which there is no availability but I think that's due to our particular set up and I need to investigate further.

B