TNEW Super Package Error

Hi Kevin.

Thanks for the reply. We do have the SellPackagesSeated set to True in LTR_TNEW_SITE_CONTROLS which is what is so perplexing about this problem!

Let me know if you have any other suggestions.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Madeira
Sent: Thursday, 5 March 2015 1:23 PM
To: Mardi Osborn
Subject: Re: [Tessitura Ticketing Forum] TNEW Super Package Error

Hi Mardi,

I haven't encountered this issue before but if you intend to sell pkgs seated, is it right to assume you have set SellPackagesSeated to True in LTR_TNEW_SITE_CONTROLS?

Cheers,

Kevin

We have recently launch a subscription season on TNEW in the form of a super package consisting of two sub packages. 

We are experiencing an issue when seats are not available in price zone selected for one of the two sub packages. Rather than an error message being displayed to indicate that the selection is not available, the customer is able continue through to payment with only one of the two sub packages seated.

The order that is created contains unseated SLI's despite the MOS being used having a setting of 'must be seated' 

Has anyone else encountered this issue? Is there anyway to stop this from happening?

Any thoughts and suggestions are greatly appreciated.

Mardi Osborn

Planning Manager, IT Services

Arts Centre Melbourne

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Hi Kevin.

Thanks for the reply. We do have the SellPackagesSeated set to True in LTR_TNEW_SITE_CONTROLS which is what is so perplexing about this problem!

Let me know if you have any other suggestions.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Madeira
Sent: Thursday, 5 March 2015 1:23 PM
To: Mardi Osborn
Subject: Re: [Tessitura Ticketing Forum] TNEW Super Package Error

Hi Mardi,

I haven't encountered this issue before but if you intend to sell pkgs seated, is it right to assume you have set SellPackagesSeated to True in LTR_TNEW_SITE_CONTROLS?

Cheers,

Kevin

We have recently launch a subscription season on TNEW in the form of a super package consisting of two sub packages. 

We are experiencing an issue when seats are not available in price zone selected for one of the two sub packages. Rather than an error message being displayed to indicate that the selection is not available, the customer is able continue through to payment with only one of the two sub packages seated.

The order that is created contains unseated SLI's despite the MOS being used having a setting of 'must be seated' 

Has anyone else encountered this issue? Is there anyway to stop this from happening?

Any thoughts and suggestions are greatly appreciated.

Mardi Osborn

Planning Manager, IT Services

Arts Centre Melbourne

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Click here to report this email as spam.