We have recently launch a subscription season on TNEW in the form of a super package consisting of two sub packages.
We are experiencing an issue when seats are not available in price zone selected for one of the two sub packages. Rather than an error message being displayed to indicate that the selection is not available, the customer is able continue through to payment with only one of the two sub packages seated.
The order that is created contains unseated SLI's despite the MOS being used having a setting of 'must be seated'
Has anyone else encountered this issue? Is there anyway to stop this from happening?
Any thoughts and suggestions are greatly appreciated.
Mardi Osborn
Planning Manager, IT Services
Arts Centre Melbourne
Hi Mardi,
I haven't encountered this issue before but if you intend to sell pkgs seated, is it right to assume you have set SellPackagesSeated to True in LTR_TNEW_SITE_CONTROLS?
Cheers,
Kevin