Ticket Status SFL vs. UNS

Jan; I’m sorry I haven’t replied until now. My initial hunch on this was that SFL meant that the procedure had attempted to seat the tickets but had been unable to do so (lack of availability within a specified price zone or special requests criteria unable to be met, for example), and the UNS was simply that – that procedure for seating that ticket had not yet been called.

However, I had a crack at recreating the problem and was unable to do so. A brief chat with the helpdesk didn’t shed much light on it either, so there advice – and mine – would be to open a ticket if it’s still causing you grief. Would you mind letting me know the outcome if that’s what you choose to do? You’ve got my curiosity piqued!

Good luck,

C.//
X.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jen Jamer
Sent: 26 February 2015 00:22
To: Chris Campbell
Subject: RE: [Tessitura Ticketing Forum] Ticket Status SFL vs. UNS

Thanks Chris!  

I wonder if you know the functional difference between the two?  The distinction between and Unseated and Seating Failed from a database perspective?

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Jan; I’m sorry I haven’t replied until now. My initial hunch on this was that SFL meant that the procedure had attempted to seat the tickets but had been unable to do so (lack of availability within a specified price zone or special requests criteria unable to be met, for example), and the UNS was simply that – that procedure for seating that ticket had not yet been called.

However, I had a crack at recreating the problem and was unable to do so. A brief chat with the helpdesk didn’t shed much light on it either, so there advice – and mine – would be to open a ticket if it’s still causing you grief. Would you mind letting me know the outcome if that’s what you choose to do? You’ve got my curiosity piqued!

Good luck,

C.//
X.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jen Jamer
Sent: 26 February 2015 00:22
To: Chris Campbell
Subject: RE: [Tessitura Ticketing Forum] Ticket Status SFL vs. UNS

Thanks Chris!  

I wonder if you know the functional difference between the two?  The distinction between and Unseated and Seating Failed from a database perspective?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!