Marking tixs as attended after a performance has passed

Former Member $organization over 11 years ago

Hi All,

There is probably a pretty simple answer to my question: how does one mark a ticket as "attended" in Season Manager/Seat Map, after the show has passed? Here's the stumbling block:

1. Each of our tickets has a distinct order number, account number and Tess generated number. Since we do not scan tickets into Tess (nor do we have NSCAN) we have to manually enter in the Tess generated number to mark each ticket as "attended". I have three tickets that were accidentally torn wrong at the performance, and so we only have the account number and patron name.

Any thoughts on how I can mark these seats as attended with just the account number and patron name? Thank you for any and all help! :)

Beth Jones

Parents

Former Member $organization over 11 years ago

Teresa! You are awesome! That was it - thank you!

Beth Moore Jones
Patron Services Manager
Broadway Rose Theatre Company
beth@broadwayrose.org
503.620.5262

Join us for our 2015 Season of Bright Beginnings! The World Goes ‘Round, featuring the music of Kander & Ebb, plays Jan. 29 - Mar. 1.

Call the box office at 503.620.5262 or visit www.broadwayrose.org for details.

On Feb 6, 2015, at 2:00 PM, "Teresa Dean" <bounce-teresadean9276@tessituranetwork.com> wrote:

Beth,

If you open the order from the constituent account and go to the history tab, you can see the ticket numbers assigned to each seat. You can also see which ticket numbers are already marked as attended. You can then take the ticket number that needs to be recorded and manually enter it as you are normally doing it.

Hope this helps

Teresa

<imageaad3ea.PNG>
Teresa Dean  Tessitura Systems Director
2403 Flora Street Dallas, Texas 75201
direct line 214-978-2865  fax 214-954-9936    mobile 972-835-3225
teresa.dean@attpac.org  | www.attpac.org

Our nonprofit mission: To provide a public gathering place that strengthens community and fosters creativity
through the presentation of performing arts and arts education programs.

<image8c9929.JPG><image7b003c.JPG>

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Reply

Former Member $organization over 11 years ago

Teresa! You are awesome! That was it - thank you!

Beth Moore Jones
Patron Services Manager
Broadway Rose Theatre Company
beth@broadwayrose.org
503.620.5262

On Feb 6, 2015, at 2:00 PM, "Teresa Dean" <bounce-teresadean9276@tessituranetwork.com> wrote:

Beth,

If you open the order from the constituent account and go to the history tab, you can see the ticket numbers assigned to each seat. You can also see which ticket numbers are already marked as attended. You can then take the ticket number that needs to be recorded and manually enter it as you are normally doing it.

Hope this helps

Teresa

<imageaad3ea.PNG>
Teresa Dean  Tessitura Systems Director
2403 Flora Street Dallas, Texas 75201
direct line 214-978-2865  fax 214-954-9936    mobile 972-835-3225
teresa.dean@attpac.org  | www.attpac.org

Our nonprofit mission: To provide a public gathering place that strengthens community and fosters creativity
through the presentation of performing arts and arts education programs.

<image8c9929.JPG><image7b003c.JPG>

This electronic mail transmission is confidential, may be privileged and should be read or retained only by the intended recipient.
If you have received this transmission in error, please immediately notify the sender and delete it from your system.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!<imageaad3ea.PNG><image8c9929.JPG><image7b003c.JPG>

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