Hi All,
There is probably a pretty simple answer to my question: how does one mark a ticket as "attended" in Season Manager/Seat Map, after the show has passed? Here's the stumbling block:
1. Each of our tickets has a distinct order number, account number and Tess generated number. Since we do not scan tickets into Tess (nor do we have NSCAN) we have to manually enter in the Tess generated number to mark each ticket as "attended". I have three tickets that were accidentally torn wrong at the performance, and so we only have the account number and patron name.
Any thoughts on how I can mark these seats as attended with just the account number and patron name? Thank you for any and all help! :)
Beth Jones
Beth,
If you open the order from the constituent account and go to the history tab, you can see the ticket numbers assigned to each seat. You can also see which ticket numbers are already marked as attended. You can then take the ticket number that needs to be recorded and manually enter it as you are normally doing it.
Hope this helps
Teresa
Teresa Dean Tessitura Systems Director 2403 Flora Street Dallas, Texas 75201 direct line 214-978-2865 fax 214-954-9936 mobile 972-835-3225 teresa.dean@attpac.org | www.attpac.org
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