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Dropping a play from a saved order online

Julie Stanton
$organization

*Posted in Web Forum as well, so if you are on both, apologies for the duplication.

Question for the hive...

Here's the scenario: considering a 4-play package for subscription renewal. There is a small (but loyal) subset of our audience who strongly prefer  a 3-play package. We're considering providing them with an option to "drop one" of the productions in package. As this is a renewing order, we need to keep them in their original seats and series for the remaining productions—just want to remove the "offending" title (note, they can drop any of the 4 plays).

It is my understanding that when dealing with a saved package order (i.e. renewal order) online...

  •     You cannot remove SubLineItems.
  •     It is not possible to change the price value (not price type) of the SLIs using UpdateSubLineItemPrice (because it is a saved package order)
  •     ApplyDiscount Method can be applied to packages, but only at the Package level (not SLI) [How does this work, though—isn't price attached at play-by-by, SLI-by-SLI level?)
  •     And "negative value" discounts exist completely in my imagination.


Is this correct? Would it be possible to use ApplyDiscountMethod and set the discount to 25% (1/4 of total order)? (Have in mind of passing the dropped production title back via a custom notes field we already have in place, so I'm really just asking how I can get the money to "work out" online—unless someone is a magician and has a fix for me).

Any insights or thoughts would be much appreciated.

Cheers...

julie

Julie Stanton | Marketing Director
Chicago Shakespeare Theater
312.595.5634 direct line

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  • $organization

    Hi Julie:
    This is a fairly simple process. The setup is done at the package level:
    On the Package Detail tab, you fill in the Min Perfs: 3
    This will allow you to delete a performance.

    For a new order:
    The performance is deleted at the order level.  You'll need to click 'Package Details" to expose the performances on the order tab.  Highlight the offending play and click the 'Delete" tab at the bottom of the screen.  The price will be adjusted automatically. Reporting will function properly, displaying the correct number of both tickets and dollars.

    For an order that has already been 'completed':
    You will need to write down the original series/seats in order notes, then unseat the order, put the money on account and hit 'done', then start over, using the above steps.  Unless you unseat them in the order and hit 'done', you will still have the money and tickets in the database.  You'll need to refund the balance of on account money.

    There should be a couple of powepoint presentations on this site; I presented on this in 2012 and 2014.  Please feel free to call directly if you have any questions.

    Kindly,

    Mark



    [edited by: Mark Sackett at 2:46 PM (GMT -6) on 29 Jan 2015]
Reply
  • $organization

    Hi Julie:
    This is a fairly simple process. The setup is done at the package level:
    On the Package Detail tab, you fill in the Min Perfs: 3
    This will allow you to delete a performance.

    For a new order:
    The performance is deleted at the order level.  You'll need to click 'Package Details" to expose the performances on the order tab.  Highlight the offending play and click the 'Delete" tab at the bottom of the screen.  The price will be adjusted automatically. Reporting will function properly, displaying the correct number of both tickets and dollars.

    For an order that has already been 'completed':
    You will need to write down the original series/seats in order notes, then unseat the order, put the money on account and hit 'done', then start over, using the above steps.  Unless you unseat them in the order and hit 'done', you will still have the money and tickets in the database.  You'll need to refund the balance of on account money.

    There should be a couple of powepoint presentations on this site; I presented on this in 2012 and 2014.  Please feel free to call directly if you have any questions.

    Kindly,

    Mark



    [edited by: Mark Sackett at 2:46 PM (GMT -6) on 29 Jan 2015]
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