We are getting ready to upgrade from Version 11 to Version 12 in the next month or so. The changes from the old system of pricing to the price templates in particular seem to be a thing for a lot of organizations. Since we will be building and going on sale with our new season relatively soon after the upgrade, we were wondering if anyone had any particular tips for success and/or definite things to avoid doing in 12. Our thoughts are mostly on price templates, but any advice would be appreciated.
FYI, we are a consortium environment with three venues, and our own season packages and performances have prices that have always varied greatly between each performance and package both. In addition, we also have 6 resident companies, most of whom also have their own season packages and performances, though their prices tend to be more regular.
Thanks!
John A. Moskal II
Our organization went live on version 12, so I've never experienced the version 11 pricing. I will say that within a single season, price templates practically aren't necessary. When you're configuring your season, any events that would match the same template could simply have their pricing applied all at once using season maintenance.
Afterward, when you're about to configure your next season, you can create a template from your previous seasons' events to make the following season's configuration a little bit easier.
Hmm, if you're upgrading though, maybe you could create a template from your old events if it makes sense to apply the same pricing to the new season? I'm not sure if that's possible, but you might even want the experience of configuring your new season's pricing from scratch.
Pricing in season maintenance is incredibly powerful and gives you a huge amount of flexibility, but you do need to know what you're doing since it can be complex. My one piece of advice is make sure you double-check every single layer/properties/details view combination on the pricing screen before leaving, just to make sure you didn't miss anything. And don't worry about pricing events at all until you're fully comfortable with it.