Hi all
We are just in the setup-proces before we go live very soon. We have an issue with our wheelchairs. We would like our customers to be able to purchase the wheel-seats online, and we were hoping to do this using an allocation. It seems to be more complex than we were hoping, since the wheelschair spaces can if not sold be switched with a normal seat (sometimes one wheelchair can even switch to two seats).
Have any of you solved this issue and can you help us with best practice on this?
Thank you.
Kind regards Eva
We have developed our website with Adage to use Holds to sell online through SYOS and if they need to sell as a regular seat we release the Holds in Tessitura.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brooke Gallagher Sent: Tuesday, January 27, 2015 11:44 AM To: Nicole Keating Subject: Re: [Tessitura Ticketing Forum] Wheelchairs online
Hi Eva,
We haven't solved this but we use a combination of allocations and zones to make our wheelchairs display as we want them to online and to only be available to people on our Access List.
Our box office managers rezone and remove the allocations regularly to turn the seats back to regular seats.
Maybe if you were using breakable hold codes online (which we don't) you could set a utility to run to expire those hold codes 24 hours/72 hours before the show start time - maybe someone else is doing something like this already?!
B
From: Eva Høj Andersen <bounce-evahojandersen5502@tessituranetwork.com> Sent: 1/27/2015 9:54:17 AM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi all, Brilliant, I think we just got our answer, holds it is! Thank you very much all of you:-)