Rollover Problem

From: Tessitura Ticketing Forum [forums-ticketing@tessituranetwork.com] on behalf of Tracey Flattes [bounce-traceyflattes9785@tessituranetwork.com]
Sent: Friday, January 23, 2015 7:52 PM
To: Michael Humphries
Subject: Re: [Tessitura Ticketing Forum] Rollover Problem

Sounds like the "add to orders created after" date is incorrect. The first thing you roll should be today's date, then everything else needs to be set to a date prior to that!

Just completed my rollover for next season and something is really strange.  The rollover itself went fine with no errors at all.  However, subscribers with multiple series have seperate renewal orders for each series.  In the past, the rollover created one order per susbcriber with all series in the same order, which obviously is what we prefer.  Has anyone ever seen this before and have any idea what's causing it?  I'll obviously have to cancel everything and do the rollover again (which is fine) but I need to know why this is happening and how I can make sure the rollover creates one renewal order per subscriber.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

From: Tessitura Ticketing Forum [forums-ticketing@tessituranetwork.com] on behalf of Tracey Flattes [bounce-traceyflattes9785@tessituranetwork.com]
Sent: Friday, January 23, 2015 7:52 PM
To: Michael Humphries
Subject: Re: [Tessitura Ticketing Forum] Rollover Problem

Sounds like the "add to orders created after" date is incorrect. The first thing you roll should be today's date, then everything else needs to be set to a date prior to that!

Just completed my rollover for next season and something is really strange.  The rollover itself went fine with no errors at all.  However, subscribers with multiple series have seperate renewal orders for each series.  In the past, the rollover created one order per susbcriber with all series in the same order, which obviously is what we prefer.  Has anyone ever seen this before and have any idea what's causing it?  I'll obviously have to cancel everything and do the rollover again (which is fine) but I need to know why this is happening and how I can make sure the rollover creates one renewal order per subscriber.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!