Hi All,
We've been on TNEW about a month now and I programmed my first promo code for TNEW. I've done everything that I always did before TNEW, but for some reason the code is not working. I've read the TNEW User Guide over and over about sources and promo codes, but can't find anything wrong. We are V11 and have not yet gone to V12. Does anyone have a handy TNEW tip about this? All comments are appreciated.
Thanks,
Susan
Thanks so much. I’m still working on the problem.
Susan P. Ashcraft Director of Patron Services Sarasota Opera
(941) 366-8450 ext. 227 | www.sarasotaopera.org
Fall 2014
Pagliacci | The Hobbit (Sarasota Youth Opera)
Winter Opera Festival Feb–Mar 2015
Tosca | The Marriage of Figaro | The Golden Cockerel | Don Carlos (Paris Version)
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Madeira Sent: Sunday, January 18, 2015 8:38 PM To: Susan Ashcraft Subject: RE: [Tessitura Ticketing Forum] Promo codes in TNEW
Hi Susan,
Here's a quick check list:
* Offer set up on MOS, checking dates are relevant.
* Source set up, checking dates are relevant.
* Entry made in TR_WEB_SOURCE_NO and promo code spelled correctly.
* Price Type and MOS made available to Web User Group through Security Module.
* Price Type associated to MOS in TX_MOS_PRICETYPE.
* MOS has access to any allocation codes in use for performance in Facility Setup.
Hope there is something there that helps.
Cheers,
Kevin
From: Susan Ashcraft <bounce-susanashcraft3988@tessituranetwork.com> Sent: 1/16/2015 10:14:12 PM
Hi Laura,
Yes, I listed it there. We use a different MOS for promos on the web. For full price sales we use “Internet” and for promo codes we use “Web Offers” as we did in the past. Does this change anything in TNEW?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Laura Kirk Sent: Friday, January 16, 2015 5:07 PM To: Susan Ashcraft Subject: RE: [Tessitura Ticketing Forum] Promo codes in TNEW
There is a system table called LTR_TNEW_ALIAS_PRICE_TYPE that used to trip me up. Is the price type associated with your promo listed there?
__________________________________________________
Laura Kirk | Associate Director of Audience Services
Yale School of Drama | Yale Repertory Theatre | www.yalerep.org
203.432.1522 office | 203.577.7692 cell
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft Sent: Friday, January 16, 2015 4:50 PM To: Kirk, Laura Subject: [Tessitura Ticketing Forum] Promo codes in TNEW
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Do you have a parent key set in TR_Web_Source_No?
In addition to the source No, MOS, and Promo code we always have to select TNEW as the parent key for it to work.