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Promo codes in TNEW

Susan Ashcraft
$organization

Hi All,

We've been on TNEW about a month now and I programmed my first promo code for TNEW. I've done everything that I always did before TNEW, but for some reason the code is not working. I've read the TNEW User Guide over and over about sources and promo codes, but can't find anything wrong. We are V11 and have not yet gone to V12. Does anyone have a handy TNEW tip about this? All comments are appreciated.

Thanks,

Susan

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  • $organization

    Hi Laura,

     

    Yes, I listed it there. We use a different MOS for promos on the web. For full price sales we use “Internet” and for promo codes we use “Web Offers” as we did in the past. Does this change anything in TNEW?

     

    Thanks,

     

    Susan

     

     

     

    Susan P. Ashcraft
    Director of Patron Services
    Sarasota Opera

    (941) 366-8450 ext. 227  |  www.sarasotaopera.org

     

    image001

     

    Fall 2014

    Pagliacci  |  The Hobbit (Sarasota  Youth Opera)

    Winter Opera Festival Feb–Mar 2015

    Tosca  |  The Marriage of Figaro  |  The Golden Cockerel  |  Don Carlos (Paris Version)

     

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Laura Kirk
    Sent: Friday, January 16, 2015 5:07 PM
    To: Susan Ashcraft
    Subject: RE: [Tessitura Ticketing Forum] Promo codes in TNEW

     

    There is a system table called LTR_TNEW_ALIAS_PRICE_TYPE that used to trip me up. Is the price type associated with your promo listed there?

     

    __________________________________________________

    Laura Kirk | Associate Director of Audience Services

    Yale School of Drama | Yale Repertory Theatre | www.yalerep.org

    203.432.1522 office  |  203.577.7692 cell

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Friday, January 16, 2015 4:50 PM
    To: Kirk, Laura
    Subject: [Tessitura Ticketing Forum] Promo codes in TNEW

     

    Hi All,

    We've been on TNEW about a month now and I programmed my first promo code for TNEW. I've done everything that I always did before TNEW, but for some reason the code is not working. I've read the TNEW User Guide over and over about sources and promo codes, but can't find anything wrong. We are V11 and have not yet gone to V12. Does anyone have a handy TNEW tip about this? All comments are appreciated.

    Thanks,

    Susan




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  • $organization in reply to Susan Ashcraft

    Hi Susan,

    Here's a quick check list:

    * Offer set up on MOS, checking dates are relevant.

    * Source set up, checking dates are relevant.

    * Entry made in TR_WEB_SOURCE_NO and promo code spelled correctly.

    * Price Type and MOS made available to Web User Group through Security Module.

    * Price Type associated to MOS in TX_MOS_PRICETYPE.

    * MOS has access to any allocation codes in use for performance in Facility Setup.

    Hope there is something there that helps.

    Cheers,

    Kevin

     

     

Reply
  • $organization in reply to Susan Ashcraft

    Hi Susan,

    Here's a quick check list:

    * Offer set up on MOS, checking dates are relevant.

    * Source set up, checking dates are relevant.

    * Entry made in TR_WEB_SOURCE_NO and promo code spelled correctly.

    * Price Type and MOS made available to Web User Group through Security Module.

    * Price Type associated to MOS in TX_MOS_PRICETYPE.

    * MOS has access to any allocation codes in use for performance in Facility Setup.

    Hope there is something there that helps.

    Cheers,

    Kevin

     

     

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