Waiting lists

Hi all,

I'm looking for some specific information on how you handle waiting lists.  Keeping  the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons.  Do you call and leave a message if they don't answer?  How long do you hold their place in line before moving on to the next person?

Any guidance would be most appreciated!  Thanks.

Lesley Chaney

Saint Louis Symphony Orchestra