Hi all,
I'm looking for some specific information on how you handle waiting lists. Keeping the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons. Do you call and leave a message if they don't answer? How long do you hold their place in line before moving on to the next person?
Any guidance would be most appreciated! Thanks.
Lesley Chaney
Saint Louis Symphony Orchestra
At the Park Avenue Armory we use CSIs for our waitlists with the category “Ticketing”, Activity Type “Waitlist” and no origin. When we have available tickets that we need to fill, we use Tools/View All Customer Service Issues and search by the performance and sort by the date so that we reach out to people in the order that they contacted us.
We haven’t found it to be too cumbersome, but I like Brenda’s idea of unseated orders! That’s an interesting way to do it.
Best,
Jennie
Jennie Herreid
Ticket Services Manager
Thompson Arts Center at Park Avenue Armory
643 Park Avenue at 67th Street
New York, NY 10065
(212) 933-5827
(212) 933-5812 Box Office
jherreid@armoryonpark.org
www.armoryonpark.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brenda FehlbergSent: Sunday, August 28, 2016 9:12 PMTo: Jennie HerreidSubject: RE: [Tessitura Ticketing Forum] Waiting Lists
We create an unseated ticket order to the concert in the customer’s name and add to the order note extra information
eg:
4 any reserve
1 D res only
2 tix together B res
4 not together any res
Etc
That way we can use order search which shows the date of the booking and we can see the notes to for the order to indicate who we should next call and the order is part processed when we talk to the customer
Interested in what others are doing as always open to suggestions for improvement!
Brenda
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