Hi all,
I'm looking for some specific information on how you handle waiting lists. Keeping the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons. Do you call and leave a message if they don't answer? How long do you hold their place in line before moving on to the next person?
Any guidance would be most appreciated! Thanks.
Lesley Chaney
Saint Louis Symphony Orchestra
We’re straight with people- we let them know if we don’t get an answer, we’ll call the next name down, but that we won’t delete them off the list. We’ve had a few instances where we had more seats than people who answered right away, so we then went down the list again.
Hope that helps!
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley Chaney Sent: 05 October 2009 18:05 To: Kathleen Smith Subject: RE: [Tessitura Ticketing Forum] Waiting lists
Thanks all.
Kathleen, do you tell people up front that there will be only one attempt to contact them? If you get a no-answer, I'm assuming that you do not leave a message?
I don't expect to get more than 20-ish seats, but I want to be as fair as possible with the process.
Lesley
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