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Waiting lists

Lesley Chaney
$organization

Hi all,

 

I'm looking for some specific information on how you handle waiting lists.  Keeping  the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons.  Do you call and leave a message if they don't answer?  How long do you hold their place in line before moving on to the next person?

 

Any guidance would be most appreciated!  Thanks.

 

Lesley Chaney

Saint Louis Symphony Orchestra

Parents
  • $organization

    Hi Lesley,

     

    We’re pretty tough- if someone doesn’t answer, we move to the next name on the list (this helps us collect mobile/cell phone numbers for eventually doing sms messages). That being said, we don’t remove people off the list if they don’t answer, so if we get more tickets later on, they’ve still got a chance.

     

    Cheers,

    Kathleen

     

    Kathleen Smith

    Sales Manager

    Royal and Derngate

    Guildhall Road

    Northampton

    NN1 1DP

     

    tel:  01604 655708

    e:  kathleen.smith@royalandderngate.co.uk

     

     

    Fri 9 November marks the start of Royal & Derngate’s Young America Season. Beyond the Horizon by Eugene O’Neill, arguably the first modern American tragedy, plays until Thu 15 October when it is joined in rep by Spring Storm by Tennessee Williams- a European Premiere and another first for Northampton. To book call the Box Office on 01604 624811 or select your seat online at www.royalandderngate.co.uk

     

    The Northampton Theatres Trust LtdRegistered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP

     

    Royal & DerngateMission

  • $organization in reply to Kathleen Smith
    Thanks all. 
     
    Kathleen, do you tell people up front that there will be only one attempt to contact them?  If you get a no-answer, I'm assuming that you do not leave a message?
     
    I don't expect to get more than 20-ish seats, but I want to be as fair as possible with the process.
     
    Lesley
     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Monday, October 05, 2009 8:50 AM
    To: Lesley Chaney
    Subject: RE: [Tessitura Ticketing Forum] Waiting lists

    Hi Lesley,

     

    We’re pretty tough- if someone doesn’t answer, we move to the next name on the list (this helps us collect mobile/cell phone numbers for eventually doing sms messages). That being said, we don’t remove people off the list if they don’t answer, so if we get more tickets later on, they’ve still got a chance.

     

    Cheers,

    Kathleen

     

    Kathleen Smith

    Sales Manager

    Royal and Derngate

    Guildhall Road

    Northampton

    NN1 1DP

     

    tel:  01604 655708

    e:  kathleen.smith@royalandderngate.co.uk

     

     

    Fri 9 November marks the start of Royal & Derngate’s Young America Season. Beyond the Horizon by Eugene O’Neill, arguably the first modern American tragedy, plays until Thu 15 October when it is joined in rep by Spring Storm by Tennessee Williams- a European Premiere and another first for Northampton. To book call the Box Office on 01604 624811 or select your seat online at www.royalandderngate.co.uk

     

    The Northampton Theatres Trust LtdRegistered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP

     

    Royal & DerngateMission




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization in reply to Kathleen Smith
    Thanks all. 
     
    Kathleen, do you tell people up front that there will be only one attempt to contact them?  If you get a no-answer, I'm assuming that you do not leave a message?
     
    I don't expect to get more than 20-ish seats, but I want to be as fair as possible with the process.
     
    Lesley
     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Monday, October 05, 2009 8:50 AM
    To: Lesley Chaney
    Subject: RE: [Tessitura Ticketing Forum] Waiting lists

    Hi Lesley,

     

    We’re pretty tough- if someone doesn’t answer, we move to the next name on the list (this helps us collect mobile/cell phone numbers for eventually doing sms messages). That being said, we don’t remove people off the list if they don’t answer, so if we get more tickets later on, they’ve still got a chance.

     

    Cheers,

    Kathleen

     

    Kathleen Smith

    Sales Manager

    Royal and Derngate

    Guildhall Road

    Northampton

    NN1 1DP

     

    tel:  01604 655708

    e:  kathleen.smith@royalandderngate.co.uk

     

     

    Fri 9 November marks the start of Royal & Derngate’s Young America Season. Beyond the Horizon by Eugene O’Neill, arguably the first modern American tragedy, plays until Thu 15 October when it is joined in rep by Spring Storm by Tennessee Williams- a European Premiere and another first for Northampton. To book call the Box Office on 01604 624811 or select your seat online at www.royalandderngate.co.uk

     

    The Northampton Theatres Trust LtdRegistered in England and Wales. Company Registration No. 3640915. Registered Office: Royal & Derngate, Guildhall Road, Northampton NN1 1DP

     

    Royal & DerngateMission




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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