Hi all,
I'm looking for some specific information on how you handle waiting lists. Keeping the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons. Do you call and leave a message if they don't answer? How long do you hold their place in line before moving on to the next person?
Any guidance would be most appreciated! Thanks.
Lesley Chaney
Saint Louis Symphony Orchestra
Hi Daisy,
We use an unseated lineitem, then track it with the Single Sale Order Listing report. It works a treat for us! Feel free to contact me directly (kathleen.smith@namtrust.co.uk) if you’ve got any specific questions.
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Donna Marsh Sent: 27 January 2012 14:53 To: Kathleen Smith Subject: [Tessitura Ticketing Forum] Waiting Lists
We try to avoid the waitlist situation but sometimes it's inevitable and we would like to find a way of tracking requests through Tessitura.
If anyone could share their approach that would be really helpful!
Thanks
Daisy
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