Waiting lists

Lesley Chaney $organization over 16 years ago

Hi all,

I'm looking for some specific information on how you handle waiting lists. Keeping the list is not really the question - I know you can either do the unpaid order route or use an excel spreadsheet - what I'm really looking for is how you go about contacting the patrons. Do you call and leave a message if they don't answer? How long do you hold their place in line before moving on to the next person?

Any guidance would be most appreciated! Thanks.

Lesley Chaney

Saint Louis Symphony Orchestra

Parents

Patrick Schley (Past Staff Member) $organization over 14 years ago

Hi Jean -

You are correct. I've used this method at two organizations. You set up a waitlist MOS that allows for unpaid, unseated orders, and add that MOS to the performance(s) in question. An order is created for each person looking for a spot on the waitlist – the performance line item is created for the correct number of tickets, and left unseated and unpaid.

We then have a custom report that shows us the people who are on the waitlist sorted by when their order was entered, but you could also use Season Manager Order Search to find those orders and sort.

-p.

Patrick Schley
Academy Services Manager
First Stage
325 West Walnut Street
Milwaukee, WI 53212
(414) 267-2970 direct
(414) 267-2976 fax

Website: www.FirstStage.org | Facebook: www.facebook.com/firststage | Twitter: twitter.com/firststage
YouTube: www.youtube.com/user/firststage | Blog: firststagechildrenstheater.blogspot.com
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Patrick Schley (Past Staff Member) $organization over 14 years ago

Hi Jean -

You are correct. I've used this method at two organizations. You set up a waitlist MOS that allows for unpaid, unseated orders, and add that MOS to the performance(s) in question. An order is created for each person looking for a spot on the waitlist – the performance line item is created for the correct number of tickets, and left unseated and unpaid.

We then have a custom report that shows us the people who are on the waitlist sorted by when their order was entered, but you could also use Season Manager Order Search to find those orders and sort.

-p.

Patrick Schley
Academy Services Manager
First Stage
325 West Walnut Street
Milwaukee, WI 53212
(414) 267-2970 direct
(414) 267-2976 fax

Website: www.FirstStage.org | Facebook: www.facebook.com/firststage | Twitter: twitter.com/firststage
YouTube: www.youtube.com/user/firststage | Blog: firststagechildrenstheater.blogspot.com
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Jean Baynham $organization over 14 years ago in reply to Patrick Schley (Past Staff Member)

Thanks Patrick, thats really helpful

Best wishes

Jean
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