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GIFT CERTIFICATE BATCH PRINTING

Mike Below
$organization

Hello,

Over the holidays we had some issues with patrons not receiving gift certificates purchased over the web. We noticed that this was due to the fact that the gift certificates were not printing out in our web batch prints. Currently, we have our gift certificates setup without an order line item. Instead, we handle gift certificates through a gift certificate payment method.

How do other organizations setup their gift certificates in Tessitura? Does anyone use a line item method? Does anyone know a way to have non-line-item gift certificates that are strictly handled with payment methods only print out with web batch prints?

Thanks for the help!

 

Mike

SBCPA

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  • $organization

    Michele,

    Would you be interested in sharing this report?

     

    Thanks,

    Janna

    Janna.ellis@yale.edu

     

    Janna Ellis

    Director, Yale Tessitura Consortium

    203-432-8822

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
    Sent: Thursday, January 15, 2015 9:08 AM
    To: Ellis, Janna
    Subject: RE: [Tessitura Ticketing Forum] GIFT CERTIFICATE BATCH PRINTING

     

    We've created a custom report that is scheduled and runs over night that shows all GC's purchased in a ticket order that does not contain any tickets.  Since these don't get picked up by our normal batch printing process, we needed a way to find all of these.  The box office lead hand on duty goes through the list each morning and prints them all for mailing.

    Michele

    From: Maurice Nounou <bounce-mauricenounou6335@tessituranetwork.com>
    Sent: 1/14/2015 1:46:02 PM

    You may try having a CSI generated when a gift certificate is ordered. In the past that has worked for me assuming you have someone making sure to check regularly and resolve the CSI's after they've been printed.




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  • $organization in reply to Janna Ellis

    We would be interested in checking out the report as well, if it's not too much to ask! :)


    Thanks!
    Short 

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