GIFT CERTIFICATE BATCH PRINTING

We had the same thing. The only way I know of web gc purchases is by viewing the online confirmation emails that are copied to me.  Then I manually open that order and print ‘All’ receipts.  Our volume is small enough to handle this way.  But I’d love to know of a more foolproof manner as well.

Shelley Osburn

Systems Services Manager

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mike Below
Sent: Tuesday, January 13, 2015 2:17 PM
To: Shelley Osburn
Subject: [Tessitura Ticketing Forum] GIFT CERTIFICATE BATCH PRINTING

Hello,

Over the holidays we had some issues with patrons not receiving gift certificates purchased over the web. We noticed that this was due to the fact that the gift certificates were not printing out in our web batch prints. Currently, we have our gift certificates setup without an order line item. Instead, we handle gift certificates through a gift certificate payment method.

How do other organizations setup their gift certificates in Tessitura? Does anyone use a line item method? Does anyone know a way to have non-line-item gift certificates that are strictly handled with payment methods only print out with web batch prints?

Thanks for the help!

Mike

SBCPA

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We had the same thing. The only way I know of web gc purchases is by viewing the online confirmation emails that are copied to me.  Then I manually open that order and print ‘All’ receipts.  Our volume is small enough to handle this way.  But I’d love to know of a more foolproof manner as well.

Shelley Osburn

Systems Services Manager

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mike Below
Sent: Tuesday, January 13, 2015 2:17 PM
To: Shelley Osburn
Subject: [Tessitura Ticketing Forum] GIFT CERTIFICATE BATCH PRINTING

Hello,

Over the holidays we had some issues with patrons not receiving gift certificates purchased over the web. We noticed that this was due to the fact that the gift certificates were not printing out in our web batch prints. Currently, we have our gift certificates setup without an order line item. Instead, we handle gift certificates through a gift certificate payment method.

How do other organizations setup their gift certificates in Tessitura? Does anyone use a line item method? Does anyone know a way to have non-line-item gift certificates that are strictly handled with payment methods only print out with web batch prints?

Thanks for the help!

Mike

SBCPA

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!