• Replies 2 replies
  • Subscribers 414 subscribers
  • Views 31 views
  • Users 0 members are here
Related

Timing of Holds

Kelley McGuire
$organization

All:

I am new to the box office.  I am inquiring about a system regarding when to release holds and how long to hold onto holds.  People I have spoken to say it is a learned process and that it takes time.  In addition, the worse a show sells, the sooner holds can be released, where as the better a show sells, the longer one should keep the holds.

I am wondering if any institution has a system (for example, if none of the press holds have been used a week before the show, 50% get released) in place, and if so, what that system might be?

Thank you in advance for any information.

Kelley McGuire
Metropolitan Museum of Art 

Parents
  • $organization
    Hi, Kelley!

    Honestly; it'll vary from venue to venue. In one place I worked, the rule was anything except the Front of House holds were released 24 hours before the show. But that's because it was a smallish auditorium and tickets were often in huge demand.

    At Grange Park, we don't use holds at all... But again; it's a very different business model.

    Honestly, I don't think it makes a difference provided the people responsible for those holds keep to the guidelines you set. Me; I err on the side of caution and have very few holds and release them early. After all, there's usually some wiggle room if you get a last minute VIP!

    Find a system that works for you and it'll be grand.

    C.//
    X.

    On 23 Dec 2014, at 21:22, Kelley McGuire <bounce-kelleymcguire6315@tessituranetwork.com> wrote:

    All:

    I am new to the box office.  I am inquiring about a system regarding when to release holds and how long to hold onto holds.  People I have spoken to say it is a learned process and that it takes time.  In addition, the worse a show sells, the sooner holds can be released, where as the better a show sells, the longer one should keep the holds.

    I am wondering if any institution has a system (for example, if none of the press holds have been used a week before the show, 50% get released) in place, and if so, what that system might be?

    Thank you in advance for any information.

    Kelley McGuire
    Metropolitan Museum of Art 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


Reply
  • $organization
    Hi, Kelley!

    Honestly; it'll vary from venue to venue. In one place I worked, the rule was anything except the Front of House holds were released 24 hours before the show. But that's because it was a smallish auditorium and tickets were often in huge demand.

    At Grange Park, we don't use holds at all... But again; it's a very different business model.

    Honestly, I don't think it makes a difference provided the people responsible for those holds keep to the guidelines you set. Me; I err on the side of caution and have very few holds and release them early. After all, there's usually some wiggle room if you get a last minute VIP!

    Find a system that works for you and it'll be grand.

    C.//
    X.

    On 23 Dec 2014, at 21:22, Kelley McGuire <bounce-kelleymcguire6315@tessituranetwork.com> wrote:

    All:

    I am new to the box office.  I am inquiring about a system regarding when to release holds and how long to hold onto holds.  People I have spoken to say it is a learned process and that it takes time.  In addition, the worse a show sells, the sooner holds can be released, where as the better a show sells, the longer one should keep the holds.

    I am wondering if any institution has a system (for example, if none of the press holds have been used a week before the show, 50% get released) in place, and if so, what that system might be?

    Thank you in advance for any information.

    Kelley McGuire
    Metropolitan Museum of Art 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


Children
No Data