Hi,
We recently converted to v12, and we're finding challenges adjusting to the new pricing set-up. We previously would use the same price type for different ticket designs whereas in v12 we can't do that. We also on every price type would assign a service charge and facility fee pricemap. We would just grab the service charge pricemap and facility fee pricemap for the facility and then in season manager we would add the price type to the run. For dynamic pricing we wouldn't expire the pricemap but would instead add a new pricemap with a different price category in order to track the income earned thru dynamic pricing.
In v12 we're finding it's a lot more steps to do what we used to do. We're wondering what is the best practice for setting up new prices that will save us the most time, as we sometimes can have 20 different promotions for the same 5 1/2 week production plus dynamic pricing.
Thank you,
Lou Ann
Hi Lou,
How strange - here at the NT we are absolutely loving the new pricing set up.
Re ticket design - we use many different ticket designs for the same price types. For example we have a Standard price type for every performance in many different theatres with different ticket designs if we need to credit people/sponsors etc so I'm not sure what you're experiencing.
Pricing events have been introduced for dynamic pricing and there is a new report called Performance Revenue Gain-Loss that specifically measures income earned/lost through dynamic pricing and discounting.
Sounds to me like there's a V12 training need there. There is lots of documentation on the new pricing set up - have you guys been through that?
Otherwise I'd be happy to get on the phone to you and explain our processes to see if helpful.
B