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Changing source code

Former Member
Former Member $organization

Is there a way to change a source code in a ticketing order after you have clicked done?

Thank you!

Parents
  • Former Member
    Former Member $organization

    Yes.  You go into the order through the “Orders” tab in the patron record.  You can change the source, and save it, and you’re good to go from there.

     

    -Matt

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 11:47 AM
    To: Matthew Lazorwitz
    Subject: [Tessitura Ticketing Forum] Changing source code

     

    Is there a way to change a source code in a ticketing order after you have clicked done?

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Former Member

    I'm not able to change it from there.  Is there a setting I should change?

  • Former Member
    Former Member $organization in reply to Former Member
    In order to use this feature, a User Group must have Edit rights to the Security Object "Const Orders Source" and also must have Security rights to the MOS on the order being updated.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 12:22 PM
    To: Robert Bell
    Subject: Re: [Tessitura Ticketing Forum] RE: Changing source code

    I'm not able to change it from there.  Is there a setting I should change?

    From: Matthew Lazorwitz <bounce-matthewlazorwitz9719@tessituranetwork.com>
    Sent: 9/25/2009 10:52:03 AM

    Yes.  You go into the order through the “Orders” tab in the patron record.  You can change the source, and save it, and you’re good to go from there.

     

    -Matt

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 11:47 AM
    To: Matthew Lazorwitz
    Subject: [Tessitura Ticketing Forum] Changing source code

     

    Is there a way to change a source code in a ticketing order after you have clicked done?

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization in reply to Former Member

    Thank you Bob.  Our IT person just gave me rights to this, but I still can't edit the source code field from a constituent account.  Is there anything else we need to do?

    Thanks!

Reply Children
  • Former Member
    Former Member $organization in reply to Former Member
    Have you logged out of Tessitura and back in again since IT gave you rights to the "Const Orders Source" Security Object?
     
    If that is not the problem, I would ask whether you have rights to the MOS assigned to the order you are trying to update.  This would be done in the Security Module by assigning the MOS to your user group.  If the new security object has been added to your user group with Edit rights and if your user group has access to the order's MOS, then the change should be possible.  If you have access to multiple user groups, be sure you are logging into Tessitura in a user group that has been given this security permission and which has access to the order's MOS.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 2:32 PM
    To: Robert Bell
    Subject: Re: [Tessitura Ticketing Forum] RE: RE: Changing source code

    Thank you Bob.  Our IT person just gave me rights to this, but I still can't edit the source code field from a constituent account.  Is there anything else we need to do?

    Thanks!

    From: Bob Bell <bounce-bobbell2200@tessituranetwork.com>
    Sent: 9/25/2009 11:37:03 AM

    In order to use this feature, a User Group must have Edit rights to the Security Object "Const Orders Source" and also must have Security rights to the MOS on the order being updated.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 12:22 PM
    To: Robert Bell
    Subject: Re: [Tessitura Ticketing Forum] RE: Changing source code

    I'm not able to change it from there.  Is there a setting I should change?

    From: Matthew Lazorwitz <bounce-matthewlazorwitz9719@tessituranetwork.com>
    Sent: 9/25/2009 10:52:03 AM

    Yes.  You go into the order through the “Orders” tab in the patron record.  You can change the source, and save it, and you’re good to go from there.

     

    -Matt

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Friday, September 25, 2009 11:47 AM
    To: Matthew Lazorwitz
    Subject: [Tessitura Ticketing Forum] Changing source code

     

    Is there a way to change a source code in a ticketing order after you have clicked done?

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!