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Disregard Fees on Exchanges?

Cliff Bailey
$organization

Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

Does anybody have any recommendations?

Thanks!

Parents
  • $organization

    We build all of our fees as editable in order to make those adjustments at the time of exchange.

     

    From: Cliff Bailey [mailto:bounce-cliffbailey2866@tessituranetwork.com]
    Sent: Thursday, October 23, 2014 12:54 PM
    To: Susan Crockett
    Subject: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

     

    Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

    Does anybody have any recommendations?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    We build all of our fees as editable in order to make those adjustments at the time of exchange.

     

    From: Cliff Bailey [mailto:bounce-cliffbailey2866@tessituranetwork.com]
    Sent: Thursday, October 23, 2014 12:54 PM
    To: Susan Crockett
    Subject: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

     

    Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

    Does anybody have any recommendations?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
  • $organization in reply to Susan Crockett

    Thanks for your replies everybody and help everyone. I am actually researching this functionality for the director of ticking and I think it's starting to get to a point where we're going to need to pick one of the options that are available rather than focusing on the exact functionality that we might have wanted as the system simply doesn't appear to work that way.