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Disregard Fees on Exchanges?

Cliff Bailey
$organization

Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

Does anybody have any recommendations?

Thanks!

Parents
  • $organization

    We have a Ticket Exchange MOS and you can set it up to absorb downgrade money.  We have an exchange for single tickets but not subscriptions so the Sub pricetype is excluded.  There are a lot of benefits to having a separate MOS.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jesse Dillman
    Sent: Friday, October 24, 2014 1:02 PM
    To: Shelley Osburn
    Subject: Re: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

     

    Our box office usually does exchanges by opening a new order and then buying the tickets the same way we would for a regular sale. However, for tickets that are being considered a direct exchange, we have simply trained our staff to override the fee on the fees tab for those tickets. Its not ideal because this has to be done manually by the staff. Our management staff has to double check this each time as they are returning the old tickets. For the most part they remember to do it. Also, if the patron is exchanging 2 tickets for 3 together and you want to charge the fee on the extra ticket being purchased, you would have to put the 2 exchanges on one separate line item and the extra ticket on another, so the fee can be overridden for some but not all.

    Only other thing I have thought of but our facility does not want to do, is creating a unique MOS just for exchanges and you adjust your rules to exclude this MOS, but then in the same instance from above, if they are purchasing additional tickets and you want to charge fees they would have to be added manually.

    From: Cliff Bailey <bounce-cliffbailey2866@tessituranetwork.com>
    Sent: 10/23/2014 12:42:25 PM

    Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

    Does anybody have any recommendations?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    We have a Ticket Exchange MOS and you can set it up to absorb downgrade money.  We have an exchange for single tickets but not subscriptions so the Sub pricetype is excluded.  There are a lot of benefits to having a separate MOS.

     

    Shelley Osburn

    System Services Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jesse Dillman
    Sent: Friday, October 24, 2014 1:02 PM
    To: Shelley Osburn
    Subject: Re: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

     

    Our box office usually does exchanges by opening a new order and then buying the tickets the same way we would for a regular sale. However, for tickets that are being considered a direct exchange, we have simply trained our staff to override the fee on the fees tab for those tickets. Its not ideal because this has to be done manually by the staff. Our management staff has to double check this each time as they are returning the old tickets. For the most part they remember to do it. Also, if the patron is exchanging 2 tickets for 3 together and you want to charge the fee on the extra ticket being purchased, you would have to put the 2 exchanges on one separate line item and the extra ticket on another, so the fee can be overridden for some but not all.

    Only other thing I have thought of but our facility does not want to do, is creating a unique MOS just for exchanges and you adjust your rules to exclude this MOS, but then in the same instance from above, if they are purchasing additional tickets and you want to charge fees they would have to be added manually.

    From: Cliff Bailey <bounce-cliffbailey2866@tessituranetwork.com>
    Sent: 10/23/2014 12:42:25 PM

    Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

    Does anybody have any recommendations?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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