Disregard Fees on Exchanges?

You could change your Transaction Type on the Fee to exclude Exchanges or set up a special MOS for exchanges and have the fee not applied to that MOS.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cliff Bailey
Sent: Thursday, October 23, 2014 12:55 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

Does anybody have any recommendations?

Thanks!

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You could change your Transaction Type on the Fee to exclude Exchanges or set up a special MOS for exchanges and have the fee not applied to that MOS.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Cliff Bailey
Sent: Thursday, October 23, 2014 12:55 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?

Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order. 

Does anybody have any recommendations?

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!