Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order.
Does anybody have any recommendations?
Thanks!
Cliff-
Since you can’t rule things out by transaction type, would it make sense to have a specific MOS for these types of transactions, and exclude that fee from the MOS in question? Then when you know you have to do one of these, go into the order, change the mode of sale, and the new transaction will not be subject to the fee.