Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order.
Does anybody have any recommendations?
Thanks!
Hi, Cliff:
We sell exchanges using different price types than the original sale, making it easy to apply a different fee setup. We have a few basic exchange price types that mirror our single ticket and subscription prices, and then a couple of editable exchange price types as well, for those situations that come up (you have to move someone and need to upgrade the ticket without a price upgrade, for instance).
______________________________Lucie SpielerIT Development and Training Manager
Florida Grand Opera