Currently we have a 15% processing fee that happens on ticket orders. However, we don't want that fee to be processed in the event of an exchange. So for example if a $20 ticket is exchanged for a $30 ticket we only want to charge the patron $10, not $10 plus an additional fee. Likewise, if they downgrade from a $30 ticket to a $20 we don't want to refund a portion of the fee back. We only want the fee processed for the original order, not the exchanged order.
Does anybody have any recommendations?
Thanks!
We build all of our fees as editable in order to make those adjustments at the time of exchange.
From: Cliff Bailey [mailto:bounce-cliffbailey2866@tessituranetwork.com] Sent: Thursday, October 23, 2014 12:54 PM To: Susan Crockett Subject: [Tessitura Ticketing Forum] Disregard Fees on Exchanges?
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We used to have a range of set exchange fees that people could get creative with however we have recently got rid of them all and replaced it with one, editable fee. It's at box office discretion as to whether to apply given the circumstances so they are empowered to make that call.