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Return Puzzle

Michelle Wiesel
$organization

Hi everyone:

We have a situation where a customer neglected to use a code and didn't get his discount. The associate charged him for tickets at the correct price but then neglected to return the original tickets and he has now been charged twice!  The show is closed in Tessitura.

Is there anyway to return these tickets leaving the show with the right revenue and the customer getting his money back?

Thank you!

 

  • $organization
    I can open the necessary Tessi prices so the refund can be done. So you have the name so I can see how the tix were purchased?

    Sent from my iPhone

    On Oct 12, 2014, at 6:55 PM, "Michelle Wiesel" <bounce-michellewiesel7133@tessituranetwork.com> wrote:

    Hi everyone:

    We have a situation where a customer neglected to use a code and didn't get his discount. The associate charged him for tickets at the correct price but then neglected to return the original tickets and he has now been charged twice!  The show is closed in Tessitura.

    Is there anyway to return these tickets leaving the show with the right revenue and the customer getting his money back?

    Thank you!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
    Please ignore previous email. Answered the incorrect email. Never try to do anything on a Sunday night!

    Sent from my iPhone

    On Oct 12, 2014, at 6:55 PM, "Michelle Wiesel" <bounce-michellewiesel7133@tessituranetwork.com> wrote:

    Hi everyone:

    We have a situation where a customer neglected to use a code and didn't get his discount. The associate charged him for tickets at the correct price but then neglected to return the original tickets and he has now been charged twice!  The show is closed in Tessitura.

    Is there anyway to return these tickets leaving the show with the right revenue and the customer getting his money back?

    Thank you!

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!