Hello,
Just curious for those of you that are using the Owner/Initiator/ Recipient data fields...
Its my understanding that for an account that is marked a recipient in a ticket order, they cannot have the tickets print in their name with a header card from their account. Or from the owners account in their name.
Has anyone come up with a work around for this? We are very interested in utilizing this feature for our corporate accounts when the tickets are in the corporations account, but we want them to go specifically to one of the affiliates that we've marked as the recipient in the order. Often times the tickets will be sent and there isn't a name specified on the header card just due to the nature of how the account is set up and labeled. So they get the tickets and no one is sure who they are for.
Not sure if this aspect of technology is in the pipeline for future development, but it would be great if it was.
Thanks!
Hi Amy,
We're also thinking about how best we can use this model, both for our corporate development team and our learning department. We have business decisions to make about our custom Ticket History screen and then we'll be able to include things like 'roles' in more of our reporting/processes.
I'm not sure what your set up is like but you could probably, at least, add the recipients name to the tickets as an interim measure. We are looking at how best to use this right now too.
I can't see Recipient as an option on our Headers (perhaps as they seemingly did not organise or pay for the order?) but maybe a clever DBA could hack it in for you?
B