Hello folks,
Wondering what the prevailing wisdom is for some situations where the tickets are being picked up at will call by someone other than whomever is placing the order. Here's what we're doing at present:
Will Call tickets are printed with a header showing the order owner. For 99% of orders, this is who is picking up the tickets.
For comp tickets, say, those reserved by our PR office for a reviewer, we set the reviewer as the order owner (so they have their name at will call) and set the PR office staff person as the order Initiator. This nicely codifies some accountability into our database, and also makes it easy to send the PR office staff person a confirmation email for the order, since initiator eaddresses are listed in the alternate address screen. This seems to work well.
For paid tickets, say, reserved by a donor for their guests, but will be picked up at Will Call under that guest's name, I'm not so sure of the best way to do this. If we used the guest name as the order owner, and put the donor as the initiator, the payment would have to be attached to the guest -- not ideal. What I've started doing instead is using the donor as the order owner, and listing their guests as recipients for each SLI. This seems like the right path, except all of the tickets will be printed out under the donor's name, and must be manually caught and separated out into their own will call envelopes.
So, wondering if we're on the right track, or if there's anything we should be doing that could make this easier?
Hi Nick,
We use one of the custom order fields as Pick Up By: and have that value print on the header for will call tickets. The order owner is the person that bought the tickets and we haven't quite made it to using the Recipient functionality yet. But this little custom field is quite handy. Easy to check when looking at the order in Tess and was easily implemented onto our header design. The bonus is during the will call period you can see both, the owner and recipient's, names on the headers.