Hi Tessitura Community,
First-time poster, and very new user here. I apologize if I'm treading on well-worn territory with this post - I searched and found this thread: http://www.tessituranetwork.com/Community/forums/p/1457/5006.aspx#5006 (PACKAGE ORDER LISTING VS PACKAGE SALES REPORT) from 2009 but was unable to find anything else so I thought I'd open up a new message.
My employer sells both Reserved & Flex Subscriptions, with a 4-play, 5-play, 6-play option for Flex subscribers. We also utilize "rollover" for reserved subscribers - auto-generating unpaid orders in Tess that allow them to renew and keep their exact seats between seasons. If they elect not to we release the seats to make them available for new subscribers.
I am responsible for providing my employer with accurate weekly sales figures for packages. I was told by my predecessor that there are two ways of doing so: The Package Order Listing Utility and a T-Stats workspace that he created and I inherited. He made a point of telling me that during rollover (occurring now) that T-Stats would generate more accurate counts.
I've since run both, for the same time period, and generated significantly different results. The amounts generated by T-Stats are consistently higher across a few different date ranges. My question to the community is - in your experience, which is the most accurate way of determining the number of packages sold in a delineated time frame? Any insight would better my understanding as I'm very new to Tess.
If it's helpful, the T-Stats workspace he created uses "Package Detail - Pkg Type" & "Package Order Details - Pkg Size" (with all options selected on both) as the Series and "Package Season", "Package Orders - Dates by Month" and "Package Orders - By Date" as the Filter/Slicers. The P.O.L. settings I used were: Season (with the 2015 season selected, what we're currently taking subscription orders for), Package Types (with all selected), Order Date Start/End to the date range I'm looking for, Paid Orders set to "Yes" (to hopefully exclude the unpaid Rollover orders) and everything else set to "All" or left blank.
Thanks so much! I'm sure I left out important details - please don't hesitate to let me know if I can provide any additional information!