Performance Seat Book Unique situation

Are you on v12?  What if you assign the donor mother as the recipient on the order then pull the extraction looking for Recipient status?  I haven’t done that yet but it seems like it could work.

Shelley Osburn

System Services Manager

COCA

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Moore Jones
Sent: Tuesday, September 23, 2014 2:24 PM
To: Shelley Osburn
Subject: [Tessitura Ticketing Forum] Performance Seat Book Unique situation

Hi Tessiturians,

Any thoughts and suggestions are welcomed - I am still learning all the ins and outs of reports/tickets/databases in Tessitura. :)

We have a unique situation in that every night of a performance, we pull a list/report of donors who give above a certain amount, and who also have tickets that same night, to invite them to use our special lounge.  One of our Patrons donates well above this amount, but her daughter (who is not a donor) buys their season tickets.  When our Development department does the list extraction (and we in the ticket office subsequently run the Performance Seat Book report using their list), this Patron does not show up.  Short of having to manually write her name on our nightly lists, are there any suggestions out there on how to have this Patron (and not her daughter) show up on this report?  Is there an aspect of the extraction that can be manipulated?  Or do we have to merge household accounts - even if they live at separate addresses?  

Thank you for any and all help!

Best,

Beth Moore Jones

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Are you on v12?  What if you assign the donor mother as the recipient on the order then pull the extraction looking for Recipient status?  I haven’t done that yet but it seems like it could work.

Shelley Osburn

System Services Manager

COCA

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Moore Jones
Sent: Tuesday, September 23, 2014 2:24 PM
To: Shelley Osburn
Subject: [Tessitura Ticketing Forum] Performance Seat Book Unique situation

Hi Tessiturians,

Any thoughts and suggestions are welcomed - I am still learning all the ins and outs of reports/tickets/databases in Tessitura. :)

We have a unique situation in that every night of a performance, we pull a list/report of donors who give above a certain amount, and who also have tickets that same night, to invite them to use our special lounge.  One of our Patrons donates well above this amount, but her daughter (who is not a donor) buys their season tickets.  When our Development department does the list extraction (and we in the ticket office subsequently run the Performance Seat Book report using their list), this Patron does not show up.  Short of having to manually write her name on our nightly lists, are there any suggestions out there on how to have this Patron (and not her daughter) show up on this report?  Is there an aspect of the extraction that can be manipulated?  Or do we have to merge household accounts - even if they live at separate addresses?  

Thank you for any and all help!

Best,

Beth Moore Jones

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!