Hi
Hands up ticketing set-up folk who are now on Version 12? Do you remember good ol' faithful version 11?
Question: I have added a standard price type to select number of performances (the same title and season - well the same everything) using Season Maintenance (thank goodness for Season Maintenance a saving grace). However, when I applied the standard price type, I accidentally missed a few performances of the same title and so the Standard price type was not added. Are you with me so far? So, I search for all the dates again, including the ones I missed, using Season Maintenance. I then went back to find a little green circle (you know the ones? They tell you that a price layer does not exist on all performances performances) on the Ticket Price 1 tab. Are you still me reader?
I made sure the All performances was showing thinking that if I right clicked and added a price type it will apply the Standard price (or is that layer?) to all the performances that didn't have this price type. To my bafflement it didn't nor would it let me remove the current price type on the other performance - an error message appear stating something about subline items...bearing in mind no sales have taken place on any of these performances. Now if you remember in Version 11 - when one did the same process in Season Maintenance, it would pick up all the performances that didn't have the price type - remember good ol' 'View Current' and 'View result's' and 'Update buttons' in v11 pricing? and then apply the price type to the relevant performances.
So what did I do I hear you cry - yes I can hear you...I had to manually apply the price type to every single performance as I could not fathom out or find any of the literature to tell me how to unpick this muddle. Perhaps someone out there could tell me how to unpick it for future reference.
Any, once I had done all of that I wanted to change that start and end dates of this price type. Now I always set the Start Date as the date I am working on it (makes sense doesn't it, so that I can access there and then) and then set my End Date as -1 (remember good ol' minus in v11?). Now you are probably sitting there asking why would anyone do that? Well if a performance had to be reopened the following day for whatever a reason - returning a ticket for example on a past / matured performance - the end date and therefore the price type would still be active.
Now for some reason the duality of Start and end date fields in the new v12 Modes of Sale tab in Season Maintenance have stayed the same. So I can have the start date fixed and a calendar date 12/09/14 and then the extra combo on + or - as my end dead - brilliant. Well done one and all. However, when I am trying to do this in the pricing I am faced with either 'relative dates' OR 'absolute dates' but I can have a bargain bucket Kentucky fried chicken combo of both...why? I seriously do ask myself why? This was a brilliant function in v11. Now what I am faced with or rather finding myself doing is adding the price types at various start and end dates, then going in to Season Maintenance, selecting the relative start date and checking the box and applying the changes. Then changing the start end dates option back to specify absolute date, checking the box changing the date to -1 sorry 1 date 'after' then applying the changes (its that little button to the left that doesn't really scream out to you). So my question is - am I doing something wrong here as well or has this process now become a little bit so involved? Why can't we see both relative and specify date boxes at the same time and exactly as the MOS tab. Is there a quicker option to all of this as we set-up folk use to do on v11?
And finally copying a performance. Do you remember when you copied a performance the default field was the perf code then tab to date and time and save - magic! Now were are faced with Prod Season as the default blue highlighted field - why? I don't want to change this? I don't ever want to change this? I'd be very grateful if someone could tell me why I would need to. So my final question is: can a sites IT team override this in the 'behind the scenes' world of Tessitura? So that the default field is the Perf Code? This now makes copying performances even more challenging? which is fine but I had hoped for something more. Well I live in hope.
Very much looking forward to v12.5.
Many thanks and I look forward to your replies rolling in.
I’ve had the same problem with price start and end dates. Would love to know a solution.
Ellen Holt
Box Office Manager
Celebrity Series of Boston
617-598-3224 (p)
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Mears Sent: Friday, September 12, 2014 12:03 PM To: Ellen Holt Subject: [Tessitura Ticketing Forum] Version 12 Season Maintenance - Pricing
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Hi Ellen
Pleased and reassured that I am not the only one here. AND all the way over in Boston - hello!
Let's watch this space.
David, Thanks for the great feedback. As with any new functionality we are keen to get it in users’ hands so we can hear how it is going. I regret that you are feeling frustrated. I am hoping I can help a little. I wasn’t clear from your post if you were trying to add a layer (the tabs at the top of the screen) or a single price type to a layer. I have notes below on both. Adding a Layer There is no way to add a layer in a mixed state (if you see a half circle on the layer tab). In your case to add the layer to the missing performances take the following steps.
1) On the layer in question right click on a cell and select View Composite Pricing. This will pop up a listing off all the performances that do and do not have the layer and the pricing for those that do. Performances that do not have the layer will be gray and have no price listed. 2) Take a screenshot or make a note of the performances that do or do not have the layer added. 3) Go back to the season maintenance search tab.4) By using Ctrl+Click select the performances that already have the layer assigned. a. Alternately select the performances that do not have the layer and Shift+Alt+Click to invert the selection. At the end you want to have the perfs with the layer selected. 5) Click the remove from list button. This should give you a listing of all the performances that do not have the layer assigned. You may then go into the Pricing tab and add the layer. Adding a Price Type When you have a price type that is not on all the performances in the (All Performances) view you may add them en masse to all of the performances that do not have it. 1) In the All Performances view either on the All tab or on the layer on which you want to add the price type, right click and select Add/Edit Price Types.2) Select the appropriate price type(s) – you will see the price types that are not on all performances showing as a ½ circle.3) Set the date. In your case because you are using a mixed relative and fixed date you will want to set one (for example set the start date as you want it and put in a dummy end date for now)a. On a related note this is feedback we have heard from other users about missing the ability to set both a fixed and relative date in one step. It presents a bit of a UI challenge so we are still working out the best way to present that kind of option in the new UI.4) Once you have set the dates and selected the price types click ‘Set’. When you do that the price type is added to any performances where it was missing with a 0 amount so you will see (mixed) in the cells for the price. If you did this step on the All tab then it will add the price type to any layers that were missing it as well with 0 amount.5) If the price is the same for all the performances in the perf list you may enter in the prices by typing in the cell. (right click and select View Composite Pricing to see the prices for the performances where the price is already populated). If the prices are different for each performance then you will need to go in and enter the prices for each performance. Also note that if you added the price type on the all tab you will need to do that for each of the layers individually.6) Once you have done that, go into the price type properties view either on the all tab or on the appropriate layers and set the date you did not set on addition of the price type (in our example you would go into relative mode and set the end date). If you are getting an error in this process then please let us know in support by submitting a TASK ticket (or having one submitted on your behalf) so we can have a look and help you resolve the issue. Performance Copy As for the default for where the cursor is for the performance copy, there is no system override for this but it is an excellent example of an enhancement request to move the default for the cursor. We do generally start the cursor on the at the start of the screen with a tab to the next fields (in this case 3 tabs to get to perf code) but we could certainly look at doing something slightly different in this screen as you are correct, the frequency in which you change the Production Season and the descriptions is fewer. Enhancement requests are taken through the TASK support system and we accept requests for little tweaks and changes like this throughout the year. As we work on any upcoming version we continually review this list and make many of the requested changes. For example the production season option in performance copy was an addition that was a result of an enhancement request. Sites that do runs of similar shows are now able to build their whole season from the perf copy window. If I am a Shakespeare theatre and I am running Hamlet, the Scottish play, and Midsummer this year, I can make my production seasons for each of those productions and build one performance manually and then copy the runs of each play without having to ever move out of the performance copy window. After I copy all the Hamlets, I stay in the Hamlet performances window, select a Hamlet to copy, change the production season to Midsummer, change the descriptions and I am on my way. I hope that clarifies some of your questions. If you need additional assistance please let us know as we are always glad to help. Best, Anna