Dear Community,
We have a strange occurrence when we're trying to save CAPITAL details in the 'Optional' field.As an example, say we're trying to save the following: "ABC Alphabet", Tessitura will save this as "Abc Alphabet".
This is very embarrassing when we're sending direct mail and the formatting is a bit askew.
We've also noticed this happens with the Suffix in the Name section. Eg: "Aaron McBaron AO" will be saved as "Aaron McBaron Ao"
Is there an easy fix for these formatting woes?
Sounds like you might have the Address/Name fixing script in your LP_CUSTOMER_RANK procedure – as Tessitura doesn’t do that natively.
It was designed to fix bad data entry from the Web and was a popular shared report that many sites implemented. I can’t remember the ins and outs of the script, but it could possibly be modified to ignore accounts with a certain attribute. Unless your org would prefer to remove it completely instead of course.
Cheers
Sandra
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Aaron Waapu Sent: Wednesday, 10 September 2014 3:21 PM To: Sandra Ashby Subject: [Tessitura Customer Service Forum] Mailing Address Formatting Issues
We have a strange occurrence when we're trying to save CAPITAL details in the 'Optional' field. As an example, say we're trying to save the following: "ABC Alphabet", Tessitura will save this as "Abc Alphabet".
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