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Error when trying to delete package?

Michelle Wiesel
$organization

Hello:

I wasn't able to find any posts on this subject.

We're working with package for the first time. I created a fixed pacakage than has now turned into a flex package. I've been able to change all of it except the checkbox from "Fixed" to "Flex" and I cannot delete it either. I get the error "This package cannot be deleted because it has dependent rows"  There were tickets sold to the shows to test everything before launching and all were returned.

Is there a way around this?  I either need to change it to a flex or delete it.

Thanks for any and all assistance!!

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  • $organization

    I’d create a whole new package as Flex. In the old fixed pkg set up remove the MOS so it doesn’t show up for tkt sellers.

     

    Shelley Osburn

    Box Office Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
    Sent: Friday, September 05, 2014 12:40 AM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Error when trying to delete package?

     

    Hello:

    I wasn't able to find any posts on this subject.

    We're working with package for the first time. I created a fixed pacakage than has now turned into a flex package. I've been able to change all of it except the checkbox from "Fixed" to "Flex" and I cannot delete it either. I get the error "This package cannot be deleted because it has dependent rows"  There were tickets sold to the shows to test everything before launching and all were returned.

    Is there a way around this?  I either need to change it to a flex or delete it.

    Thanks for any and all assistance!!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    I’d create a whole new package as Flex. In the old fixed pkg set up remove the MOS so it doesn’t show up for tkt sellers.

     

    Shelley Osburn

    Box Office Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
    Sent: Friday, September 05, 2014 12:40 AM
    To: Shelley Osburn
    Subject: [Tessitura Ticketing Forum] Error when trying to delete package?

     

    Hello:

    I wasn't able to find any posts on this subject.

    We're working with package for the first time. I created a fixed pacakage than has now turned into a flex package. I've been able to change all of it except the checkbox from "Fixed" to "Flex" and I cannot delete it either. I get the error "This package cannot be deleted because it has dependent rows"  There were tickets sold to the shows to test everything before launching and all were returned.

    Is there a way around this?  I either need to change it to a flex or delete it.

    Thanks for any and all assistance!!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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