Hello all,
I am setting up a new order confirmation template, which will be used sporadically by our Finance team to send receipts for certain services. To avoid cluttering up the Acknowledgment drop-down menu in Ticket Orders, and to prevent our ticketing team accidentally using the wrong email acknowledgment I would really like to make it only visible to the Finance team.
It is technically possible to use a Control Group, but I would prefer not to create a brand new control group just for an email template.
Ideally the email acknowledgment would be tied to the operators user group, or another factor like the MOS or Delivery Method.
Has anyone explored something similar to this?
Best,
Nicholas
Hi Nicholas
Actually, creating a new Control Group for the purpose is exactly what I would do.
We've done that on a couple of occasions when we wanted to control access to one specific resource (facilities in our case, initially) across different groups of users who weren't necessarily related. We created a cg which simply represented access to that facility, and gave that to any user group that needed access.
That's tangential to what cg's are designed to do, I suppose, but they do it very well - it's simple to set up, easy to maintain, and transparent.
Ken
Hi Ken,
Thanks for sharing that, much appreciated. Did you notice any performance hit from adding another CG to your environment?
Best,Nicholas
Not as far as I'm aware. CG's are built so tightly into the indexing fabric, because they have to be in order to work at all, that i'd be very surprised to find them causing a performance issue.
In our consortium context, we rely heavily on cg's of course. We currently have 114 of the little devils, and that doesn't seem to cause any issues.
114! Wow, very good to know.
Thanks Ken!