For our fixed seat package in tessi this year, we took seating upgrade requests by using upgrade mode, and attaching a special request to the non-primary upgrade line item. It is now time to seat those upgrades, which I am doing by taking an export of the Package Seating Report to Excel so it can be sorted by date modified.
Tessi documentation contains plenty of information about how to record upgrade requests, but I am unable to find anything about how one should fulfill those requests. Here's the process I'm using, and what questions I have:
1. Load the order
2. Enter upgrade mode and view the special request
3. View the composite seat map for the package (with upgrade mode checked to see other possible moves) and make seat selection for the upgrade line item
4. Switch primary line items to the newly seated upgrade
5. Exit upgrade mode, unseating the former line item
Is it recommended to:
- Leave the special request on the seated upgrade line item?
- Delete the non-primary line item after making the seated upgrade primary?
My intuition is to delete the unneeded upgrade LI after seating and making primary the new one, but Tessi seems unable to do this without exiting and re-entering upgrade mode. In upgrade mode, switching the upgrade LI to primary and then trying to delete the old LI (that was primary to begin with) causes a pretty ugly error about not being able to delete the primary line item, even though this no longer is the case. Switching primaries, then exiting upgrade mode, then re-entering upgrade mode and deleting the now non-primary line item seems to work. This is the only way to remove the upgrade flag from the line item, is it not? And I want to do that after seating the upgrade so these seats don't show up in brown in "upgrade mode" on the seat map...
Thoughts and feedback appreciated!
Well, I ended up discovering some of this the hard way -- that leaving the upgrade line item causes it to be marked as "UPG" for upgraded, and the upgrade flag itself isn't what directly controls the brown seats on the seat map; they disappear once the original line item is marked as UPG. And setting a line item as unseatable has the same affect. So I guess I leave all line items on the order... same for special requests?