Hello All,
Just wondering if any of you do a payment plan later in your season and how you deal with the ticket printing? Wondering if any of you have come up with a solution that allows you to print season tickets with partial payments and if so, how?
Thank you!
Reena
We offer a 6-payment option, in addition to one or two 50/50 payment options with our season ticket sales. We send the tickets out in installments for patrons that use this plan, usually the first half of their shows in the summer and the remaining after their payments are done (sometime between the summer and Dec/Jan.)
When we’re ready to print, we issue an invoice for the order to zero out the balance so we can print tickets. Since we have multiple genres, we’ve created an invoice form of payment for each one (i.e. Broadway Invoice, Dance Invoice, Cabaret Invoice, etc.) so we can track payments. This is especially helpful when the subscriber has multiple subscriptions. We then schedule payments in the invoice and run it each month.
You can find more information in the Help System if you search for Invoice.
Other things we do in conjunction with payment plans:
- We stop offering the 6-pymt plan around July because we want everything to be paid in full by at least December or January so it doesn’t overlap into the following season ticket campaign.
- We run payments on the 15th of every month so our patrons know when to expect it and so we know for sure that multiple payments don’t fall within the same billing cycle.
o Also, we run the billing early in the morning (6am-ish) so there are no other users on the system in case the batch is big and I’d rather not be in at 6am more than once a month if I can help it. J
- We set up a delivery method of Hold in Subs-DNM (Do Not Mail) to use with these orders so it doesn’t accidentally print with fully paid orders (which stay as US First Class Mail) when we batch print. You could also use Order Categories and such to flag your orders.
- We ask that they provide as with credit cards that have expiration dates that go beyond their final payment. So if we know we’re looking at finishing payments by Dec or Jan, we ask they give us exp dates in the following year.
- After the first year, we set up a decline fee of $10 for any time a scheduled payment declines after a year or so of crazy declined card numbers. This dropped the number of declines we had to deal with each month.
o Outstanding balances caused by consecutive declined charges (2 months or so) are subject to cancellation due to non-payment.
o Our fine print says we reserve the right to deny the 6-payment option from subscribers with a history of payment fulfillment issues. We haven’t yet done so, but it’s nice to have it in the back pocket.
- We send a reminder email about a week before the payment plans run. Helps when subscribers need to update their payment information.
Feel free to contact me if you have any further questions or need clarification on any of the above info.
~Karen
_______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Reena Taank Sent: Thursday, August 07, 2014 3:17 PM To: Karen Diche Subject: [Tessitura Ticketing Forum] Payment plans for subscription
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