Hi!
I'm in a pickle. We have several local community groups who we have created separate promo codes assigned to them all with the same source number. We are now trying to track who bought what and finding it difficult. Basically, we want to know the promo they entered, not the source code.
We had each unique promo code trigger the same mode of sale switch and activate the same price type, all of which are called the same thing and again do not tell us the unique promo code that was entered and our only way of tracking the group that made the purchase.
Aside from creating multiple sources, one for each group and having the box office go crazy trying to find the right code to match the right group in case someone calls to buy tickets on the phone, is there another way of doing this?
We have a cool custom report that shows us the comp codes connected to price types and use this frequently, but it doesn't help us track online sales at all since none of them have comp codes.
Thanks in advance. I will personally hug you at the conference if you can help me get this figured out!
I am trying to get us to use different sources with different promo codes so that it is easy to see who did what. We name our outside sources starting with the promo code, so if I had an American Express promo, the name of the outside source would start with “amex” (in quotes). The source names sort on top because of the quotation marks. Of course, it helps if someone occasionally does source code maintenance, inactivating sources once they are no longer valid, so that the ticket office doesn’t need to wade through more than necessary.
For offers involving anything that needs to be reported to a third party, we also use distinct price types.
Lucie
______________________________Lucie SpielerIT Development and Training Manager