Determining Discounts when Exchanging

I highly recommend you create additional Price Types that all are categorized under a “Discount” Price Type Group or Price Type Category if you’d like. We only exchange tickets into the exact same Price Type.

Is there some particular reason you haven’t created more Price Types?

Good luck!

Nicole

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kristy Kannapell
Sent: Tuesday, August 05, 2014 4:53 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Determining Discounts when Exchanging

We are new Tessitura users and have encountered a situation I'm hoping someone might know an easy fix for. When selling tickets at a discount- whether as a part of a package or a single ticket- we have used a Discounted price type and then applied a myriad of discounts through Price Details. This causes all discounted tickets- regardless of which discount ended up getting applied- to simply show up as "Discount."

This has worked fine in terms of selling the tickets, but because of the way we have opted to process exchanges, we are having difficulty determining *what* discount a particular ticket was sold at. In order to keep a clean, streamlined ticket history for our constituents, we are processing exchanges by creating a new order and then adding the original seats in one line item, returning them, and then selling the new tickets in the same order on the next line item.

But because we are creating new orders for the exchanges, we are having trouble locating anything that tells us what type of discount was applied to the original tickets. The only way I have found a reference point is by first loading the original order, clicking on Price Details, and seeing what discount was applied. But our fear is that CSRs may inadvertently end up processing the exchanges in those original orders if we add that step.

If anyone knows of an easier way to identify a percentage based discount that was applied in Price Details, I would appreciate the guidance! Thanks.

Kristy Kannapell

Actors Theatre of Louisville Box Office

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