Good afternoon!!!!
We are having an issue when running a daily batch print, it sends all the orders to be printed to the ticket printer, but it often freezes on one order. It will resume by itself after a while, and it will not finish printing the order that froze. Often it will also skip 6 or 7 orders immediately after the order that froze.
The workaround was to leave the error message and it would restart itself, but it still skipped several people. We then have to go back into the orders that were skipped and reprint them to avoid reprinting everyone in the batch. This is ok when it is only a few orders but the last batch we ran had roughly a hundred orders, 565 pieces of stock. That is a lot of order to go back into and manually reprint.
Has anyone run into this issue and successfully resolved it?
Thanks!
Naomi
We also have this problem from time to time and are interested in hearing if there is a solution out there.We didn't encounter this problem until we bought new BOCA's recently.I'm not sure if this would have anything to do with it but our old BOCA's were connected by a serial converter, our new ones are connected directly via ethernet port.
We also experience this problem. Our solution is to ensure that pause after each order is ticketed, this allows the user to leave the batch print and come back to it if nececary. If the order fails, we cancel the print job within windows, switch the BOCA off, then leave it. After a short amount of time (varies each time) the 'Would you like to continue' box pops up in Tessitura, switch the BOCA back on, then continue the batch print. We have to be really careful as it will lose the orders that you have asked it to continue on so we try to keep track of the last order to print so we can clearly see who has and hasnt been printed or lost. Any lost appear as printed in Tessitura when they actually werent, so we reprint the tickets.
Sorry that its a long solution, but this is the only way we have found.
Thanks
Mark
We had this issue a while back and it turned out to be related to the firmware on the BOCA. You can update this using the customer program which is available on their website, wouldn’t do any harm to update the fonts as well.
Gary
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Steel Sent: 19 September 2009 17:41 To: Halliday, Gary Subject: Re: [Tessitura Ticketing Forum] Batch printing freezes
We also experience this problem. Our solution is to ensure that pause after each order is ticketed, this allows the user to leave the batch print and come back to it if nececary. If the order fails, we cancel the print job within windows, switch the BOCA off, then leave it. After a short amount of time (varies each time) the 'Would you like to continue' box pops up in Tessitura, switch the BOCA back on, then continue the batch print. We have to be really careful as it will lose the orders that you have asked it to continue on so we try to keep track of the last order to print so we can clearly see who has and hasnt been printed or lost. Any lost appear as printed in Tessitura when they actually werent, so we send out reprints.
From: Ryan Rowell <bounce-ryanrowell5634@tessituranetwork.com> Sent: 9/18/2009 2:58:29 PM
We also have this problem from time to time and are interested in hearing if there is a solution out there. We didn't encounter this problem until we bought new BOCA's recently. I'm not sure if this would have anything to do with it but our old BOCA's were connected by a serial converter, our new ones are connected directly via ethernet port.
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Good idea, I'll look into that.
Thanks Gary!
Ryan,
I went to the BOCA website and could only find driver downloads and information.I had emailed BOCA support about the firmware and this is the answer I got from them. “Normally firmware updates to a BOCA printer should not be necessary unless a problem has been isolated to a firmware revision.”
Ultimately I put in a help desk ticket with Tessitura.
Naomi Williams
Database Administrator
505 Deaderick St.
Nashville, TN 37243
615-782-4021 office
505-259-3308 cell
"Do or Do Not there is no try"---Master Yoda
Hi Naomi,
They said that to me as well, but it worked…
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Naomi Williams Sent: 22 September 2009 19:02 To: Halliday, Gary Subject: Re: [Tessitura Ticketing Forum] RE: Batch printing freezes
From: Ryan Rowell <bounce-ryanrowell5634@tessituranetwork.com> Sent: 9/22/2009 12:51:13 PM
…and you can download the customer program from the ‘Ghostwriter News’ link on the BOCA website
Thanks Gary I'll give that a shot!
Gary,
You were absolutely correct! We changed the printer settings from Letter to “Cont. Feed – No Break” and upgraded the firmware, this resolved the issue. Thanks!
That’s great – I really hate BOCA problems!
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Naomi Williams Sent: 06 October 2009 11:15 To: Halliday, Gary Subject: Re: [Tessitura Ticketing Forum] RE: RE: Batch printing freezes
From: Naomi Williams <bounce-naomiwilliams9587@tessituranetwork.com> Sent: 9/23/2009 12:45:11 PM