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"Unprint" a ticket?

Andrea Salin
$organization

Hello!

Is there a way to make the system think that a ticket hasn't been printed? 

For example - say that a ticket seller printed an order by mistake. We still want the tickets to come out in our batch printing but don't necessarily want to check off "re-print" and end up re-printing orders that shouldn't be reprinted.

We're new to Tessitura and Paciolan had a "void" function that would treat the tickets as "unprinted" so they would come out in our ticket dumps. Is there something similar in Tessitura?

 

Thanks in advance for any help.

Parents
  • $organization

    I just return the tickets and select them again making the “new” seats unprinted.

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jenny Graf
    Sent: Tuesday, July 15, 2014 10:28 AM
    To: Shelley Salinas
    Subject: Re: [Tessitura Ticketing Forum] "Unprint" a ticket?

     

    We currently have a very low-tech way of keeping the accidentally printed tickets in a bin and then we add them to will call when we need to.  However, I've often thought (and should really implement!) a different delivery method of "needs reprint."  So when it's printed by accident, you can flip the delivery method.  You could have another batch to reprint them in when they need to be reprinted and would only reprint what is necessary.

    From: Andrea Salin <bounce-andreasalin8231@tessituranetwork.com>
    Sent: 7/15/2014 9:31:54 AM

    Hello!

    Is there a way to make the system think that a ticket hasn't been printed? 

    For example - say that a ticket seller printed an order by mistake. We still want the tickets to come out in our batch printing but don't necessarily want to check off "re-print" and end up re-printing orders that shouldn't be reprinted.

    We're new to Tessitura and Paciolan had a "void" function that would treat the tickets as "unprinted" so they would come out in our ticket dumps. Is there something similar in Tessitura?

     

    Thanks in advance for any help.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    I just return the tickets and select them again making the “new” seats unprinted.

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jenny Graf
    Sent: Tuesday, July 15, 2014 10:28 AM
    To: Shelley Salinas
    Subject: Re: [Tessitura Ticketing Forum] "Unprint" a ticket?

     

    We currently have a very low-tech way of keeping the accidentally printed tickets in a bin and then we add them to will call when we need to.  However, I've often thought (and should really implement!) a different delivery method of "needs reprint."  So when it's printed by accident, you can flip the delivery method.  You could have another batch to reprint them in when they need to be reprinted and would only reprint what is necessary.

    From: Andrea Salin <bounce-andreasalin8231@tessituranetwork.com>
    Sent: 7/15/2014 9:31:54 AM

    Hello!

    Is there a way to make the system think that a ticket hasn't been printed? 

    For example - say that a ticket seller printed an order by mistake. We still want the tickets to come out in our batch printing but don't necessarily want to check off "re-print" and end up re-printing orders that shouldn't be reprinted.

    We're new to Tessitura and Paciolan had a "void" function that would treat the tickets as "unprinted" so they would come out in our ticket dumps. Is there something similar in Tessitura?

     

    Thanks in advance for any help.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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